Union Garage accepts returns or exchanges within 30 days of original purchase. All returns must of course be in as-new condition—not worn, altered, or washed, and with all original tags intact.
If these conditions are met and the item is in perfectly resalable condition, regular-priced merchandise may be returned for a full refund.
Refunds will be issued and exchanged items will be dispatched only after the returned goods have been received and undergone a quality control check. For more information or for any questions please contact Support@uniongaragenyc.com.
Returning online orders can be a pain in the butt -- we try to make it easy. You don't need an RA number or other authorization as long as the item will arrive back at the store 1) within 30 days from the day it left the store, and 2) the items to be returned/exchanged are in as-new, original condition.
If you're exchanging and don't want to wait for the first item to find its way all the way back to Brooklyn, simply place a new order for the desired item and as soon as the first return is processed we'll refund your first order ASAP.
We ship all orders and first exchanges for free on any order over $40. The cost of return shipping is the customer's responsibility.
We are happy to send you an at-cost return shipping label for your convenience. If you're returning an item, we can deduct your return shipping cost form the original sale amount. If exchanging, we can send you a PayPal invoice to cover the cost.
If you’d like us to email you a return label (printable on standard 8.5x11” printer paper) please email us at Support@uniongaragenyc.com with your request. If you have a preference please specify USPS or UPS. We will deduct the actual cost of shipping from your refund, or in the case of an exchange can invoice you for it separately.
If not requesting a shipping label then secure postage (we also recommend insured) is your responsibility. Once received we will credit the credit card or PayPal account used to purchase the item, minus any shipping charges.
Please send all returns and exchanges to:
Returns & Exchanges
101 Union Street
Brooklyn, NY 11231
SALE AND FINAL-SALE ITEMS
All items purchased on sale are final sale and cannot be returned or exchanged.
Upon receiving your shoes, check the sizing by trying them on indoors, on a carpeted surface so as not to blemish the soles. We do not accept returns or exchanges on shoes that are scuffed, marked, or worn. Footwear returns and exchanges must include the original box, undamaged and free of postal labels. Footwear returns without the original designer packaging will not be accepted.
Helmets purchased in-store are not eligible for return. We take pains to properly fit you, and if you walk out with a helmet, it's yours.
Helmets purchased online are eligible for return only in as-new condition, complete with original packaging and packed safely and securely for shipment. As with any return merchandise, gear that has been ridden, exposed to the elements or shows any sign of wear is not eligible for return.