Union Garage accepts returns or exchanges within 30 days of original purchase. All returns must be in as-new condition—not worn, altered, or washed, and with all original tags intact.
If these conditions are met and the item is in perfectly resalable condition, regular-priced merchandise may be returned for a full refund.
Refunds will be issued and exchanged items will be dispatched only after the returned goods have been received and undergone a quality control check.
Note: We reserve the right to reject any return merchandise that comes back damaged from negligent shipping, is covered in pet hair, etc.
For online order returns we do not require an authorization number. But we do require customers to cover the return shipping.
If you're looking to trade for a different size, and that size is showing available in stock, we recommend you place a new order to reserve your item. We'll separately refund your first order once it makes its way back to the shop.
If you'd prefer to wait for a straight exchange, either ship the item back on your own with a note indicating what size you want to trade for, or request a label using the above form, and we can send you a separate invoice to cover the return shipping.
For your convenience we offer an at-cost return shipping label option. Use the form above to submit a request. Once your return is received back at the store, we will credit the original payment method, minus any shipping charges.
If not requesting a shipping label then secure postage is your responsibility.
Please send all returns and exchanges to:
Returns & Exchanges
162 Elm St.
Bridgeport, CT 06604
CLOSEOUT/FINAL SALE PRODUCTS
Defined as Items advertised at or greater than a 30% discount, these sales are considered final and not subject to the standard RETURNS policy outlined above.
Upon receiving your shoes, check the sizing by trying them on indoors, on a carpeted surface so as not to blemish the soles. We do not accept returns or exchanges on shoes that are scuffed, marked, or worn. Footwear returns and exchanges must include the original box, undamaged and free of postal labels. Footwear returns without the original designer packaging will not be accepted.
Helmets purchased in-store are not eligible for return. We take pains to properly fit you, and when you walk out with a helmet purchase, it's yours.
Helmets purchased online are eligible for return as long as they are in as-new condition, complete with original packaging and packed safely and securely for shipment. As with any return merchandise, gear that has been ridden, exposed to the elements or shows any sign of wear is not eligible for return.