We do our best to fulfill all online orders within 24 to 48 hours. Often—but not always—orders received by 1PM will be packed up the same day. Please keep in mind while we may pack orders over the weekend, they will not be picked up until Monday. All this said if you're in urgent need of something shoot us an email at firstname.lastname@example.org or call the store at (718) 594-7093, and we'll do our best to meet your deadline. We've dropped packages off at customers apartments, arranged same-day car service delivery, and when needed, we've hustled packages into the hands of FedEx, USPS and UPS delivery drivers after hours.
For customers within the continental U.S. all orders of $40 or more qualify for free UPS Ground-rate shipping. If faster shipping service is desired it can be selected at checkout.
Free shipping does not apply to orders outside the continental U.S.
UPSP Priority International Express generally takes 3-5 business days. Customers in cities like London or Sydney tend to receive packages faster than more remote locations, which can stray outside the 5-day window. And then there’s customs, which is out of our hands, and which UPS and/or FedEx seem to sometimes (not always) circumvent. Sometimes it seems to take USPS longer to get through customs, and tracking information is not as reliable and accurate as a dedicated international carrier.
UPS Standard is a great option for customers in Mexico and Canada. And we have had great luck with the other UPS international options as well.
And sorry, we can’t falsify customs forms. But if your granny lives in the U.S. we’ll ship to her for free, and she can forward on to you as a gift.